We used ABF to provide a moving trailer for our move to Rowlett TX from Boise ID. ABF provided a 28 foot trailer which was dropped off promptly at our doorstep. They picked it up immediately after we called to let them know it was loaded.
Our household goods were delivered as scheduled. They called in advance to let us know when the trailer would arrive at our new destination. After we unloaded, I called for a pick up and the trailer was picked up within the hour. The drivers were helpful and courteous.
The customer service staff were a great help in planning our move. The only downfall were the loaders they recommended to use: Moving Staffers this company is terrible, a lot of our things were damaged and broken. Not ABF fault, but if they recommend or try to arrange for Moving Staffers to load DO NOT USE THEM. ABF I will use again as three of my family members have.
The service was a truck rental. I had a reservation with UHAUL for the day before. When I tried to rent a larger truck for that day they told me they had a truck available in NYC. On my way to pick up the truck, they called to say they had given the truck to someone else. Apparently the centralized booking does not interface with the local vendors. So they offered me a truck in Danbury for the following day. I rearranged all my movers etc to do this. It took over 90 minutes to pick up the truck. There was utter chaos in the office, with several very angry people all waiting.
The office was understaffed with one person trying to do the work of at least two. The man behind the counter had no time to answer questions or help with details.
When I returned the truck I was billed for additional gas despite filling the tank as required. The move cost more than what had been originally in the agreement.
I liked their service, which was located in Berlin, Germany and it was good. Everything about them was good. I was satisfied with their services and I would recommend them to others. The good news was the employees were pleasant and the equipment was well designed. The bad news is the steering wheel shook continually between 45 and 60 mph.
The really bad news and the reason I will never use another U-Haul product or service again is on the cost. It cost me $ 435.96 for the use of the vehicle for one day and 170.4 miles! That is a one day rental picked-up and returned to the Rockville Centre facility. The truck was lightly packed. Almost half the truck was taken up by three light weight residential grade steel shelves lying on their sides, since I had a last minute second truck available.
Nothing was packet on top of each other in this residential move (home to self-storage). Sunrise Highway which took me there and back is on the south shore of Long Island. This is a glacial outwash plain; that means the road is flat very flat. There are therefore no hills to burn gas or put me into the red zone.
I was told that I would be paying for mileage and gas. I was not told that the mileage charge would be $1.59 per mile or that the truck would only get 7.21 miles per gallon. That meant it used $ 94.02 worth of gas! The Valero station I used is either the cheapest gasoline or within two cents of the best in the area. In fact I was told at the time of rental that the estimate of $198.87 was most likely high.The advertised rental price of $29.95 is clearly misleading. I suspect the proper term is bait and switch.